Job Purpose:

To improve and streamline processes that help the organisation meet its objectives and reach goals, effectively design, and implement business solutions that resolve business problems or needs and to further partake in operational system maintenance and support to resolve issues.

Job Outputs:

1. Business Process Analysis:

• Process analysis, improvement, optimization, re-engineering, and modelling.

2. Change Management

• Compile an impact analysis on existing processes that include a feasibility and risk assessments.
• Involve appropriate stakeholders in the change process and ensure the impact is clear to all stakeholders.

3. Business Solution Identification

• Facilitate workshops with subject matter experts to define business processes and map the processes in line with the BPM Standard Operating Procedure.

Qualifications:

• Grade 12
• Degree/Diploma in Process Engineering is required
• Business Process Mapping certificate based on Business Process Mapping Notation standard is desirable.

Experience:

• Minimum of 5 year’s Business Process Engineering exposure in a financial services business environment, of which 3 years in a Financial Services environment.

Knowledge and Skills:

• MS Office
• Ability to consult with stakeholders and manage expectations
• Strong business acumen
• Good communication skills
• Problem solving skills
• Planning and organizing skills
• Interpersonal skills
• Strong analytical skills
• Facilitation skills
• Client engagement skills
• Willingness to continuously enhance and develop skills