Job Description

An exciting opportunity exists at iMasFinance Cooperative Limited in Centurion to fill the above t position in our Digital Channels Sales Contact Centre. Preference will be given to qualifying candidates from the designated groups, in support of the iMasFinance transformation strategy.

Job Purpose:

To establish and maintain customer and business relationships, render banking-related support services in order to promote and sell vehicle and asset financing, loan products (secured and unsecured loans) and value added products through a contact  centre and other digital technologies.

Job Outputs:

• Sales of vehicle and asset financing, personal loans, related and value-adding products and  up-selling & cross selling other iMasFinance products
• Liaise with members/customers, employer groups, customers and dealerships
• Conduct customer affordability and repayment ability assessments
• Analyse customer financial position and recommend solutions
• Conclude sales deals, process & finalize loan applications
• Efficient and effective member/customer service delivery
• Retain and maintain relationships with existing members/customers and stakeholders
• Establish new member/customer and stakeholder relationships
• Identify possible risk and communicate to relevant parties

Qualifications & Experience:

• Matric with Mathematics and/or Accounting (Essential)
• FAIS Recognised Qualification or Certificate for Representatives (Essential)
• Valid Driver's License Code 8 (for a manual transmitted vehicle) (Essential)
• Computer Literacy-MS Office (Essential)
• 2 years’ experience within a financial/banking industry including vehicle/asset finance

Knowledge and Skills:

• Understands Contact Centre and Digital Technology Sales 
• Customer experience and service delivery
• Quality assurance, Sales & Marketing
• Retention processes and procedures
• Exceptional Financing knowledge 
• Applicable legislation e.g. FAIS and NCA knowledge 
• Financial industry and Market knowledge
• Computer literacy (MS Office)
• Communication, selling, negotiation, telephone and interpersonal skills
• Working knowledge of financing products