Job Purpose:

To establish and maintain customer/member and business relationships, render banking-related support services to them and sell loans and value-added products related to loans. The fulfilment of inbound/outbound  calls to members in order to promote and sell loans  and maintain relationships. The position is base at the iMasFinance Centurion office.

Outputs and Responsibilities:

• Sale of secured and unsecured loans and related products
• Processing and finalization of loan applications
• Conclude loan application in line with member needs
• Efficient and effective customer service delivery
• Cross selling of other iMasFinance products
• Liaise with members and employer groups
• Credit applications
• Credit agreements

Qualifications:

• Matric with Mathematics and/or Accounting
• Banking or Financial Services Accredited  Certificate / Qualification
• Comply with FSCA requirements
• Drivers License (Code 08) passed for manual transmitted vehicle (not automatic)
  

Experience:

• 2 years’ experience within a financial industry including Loan Products
  
• 2 years’ experience within a marketing/sales environment
• Computer experience - MS Office (working experience on Excel)
  

• Understands Contact Centre Technology
• Customer experience and service delivery
• Quality assurance, Sales & Marketing
• Retention processes and procedures
• Exceptional Financing knowledge 
• Applicable legislation e.g. FAIS and NCA knowledge 
• Financial industry and Market knowledge
• Computer literacy (MS Office)
• Communication and selling skills