Job Purpose:

Conduct pro-active pre-legal debt collection and administration activities in order to make debt repayment arrangements with members for accounts in arrears or where members are in default of contractual arrangements Communicate with Employer Groups with regards to short / non-deductions from members’ salaries. Relationship building with external stake holders (Employer Groups) to reduce arrears and to be pro-active to prevent arrears.

 Job Outputs:

• Sound relationships with external parties
• Sound relationships with internal parties
• Verify and update the database with correct client information
• Receive and analyse queries
• Identify and negotiate appropriate action within delegation of authority
• Follow up on payment arrangements not kept
• Communicate payment demands, arrangements and consequences
• Recommend Recalculations, restructures
• Arrears collections on Iemas loan products including unsecured loans •
• Debtor’s enquiries and journals
• Member account maintenance
• Taking responsibility of allocated Employer Groups
• Journal processing
• Section 129 process Management
• Payments of various accounts

Qualifications:

• Grade 12 with Mathematics and Accounting
• Call Centre qualification is an advantage
• Credit Management or Debt Collection qualification is an advantage

Experience:

• 2 years’ call centre experience (inbound and/or outbound)
• 2 years’ debt collection experience

 Knowledge and Skills:

• Listening skills
• Communication skills
• Multi-lingual including English
• Excellent communication skills
• Assertiveness and negotiation skills
• Code 8 drivers’ license
• Computer literate (MS office & Excel)
• Sound knowledge of the applicable debt collection and legal proceed